Frequently Asked Questions

We're the owners! We personally manage our properties and take pride in knowing each one inside and out. When you book directly with Distinctive Stays, you're communicating with us—not a large management company or call center.

We provide a Keurig and a regular drip coffee maker. We also provide ground coffee, powdered creamer, sugar, and a few k-cups to get you started. Please bring your favorites.

Sometimes! It depends on our cleaning schedule and incoming guests. Reach out to us and we'll do our best to accommodate you.

Choose a property, select your dates and guests, then continue to secure payment. Your reservation is confirmed after payment is received.

Direct booking gives you direct host communication, instant booking, and no unnecessary third-party markup.

Cancellation and refund terms vary by property and dates. The policy applying to your stay is shown before payment.

Some homes may support longer stays. Send a request with your preferred dates so availability and terms can be reviewed.

Airport transfers are not currently included. Your host can help point you toward local transportation options.

Several homes welcome families, while the waterfront one-bedroom retreats are designed for couples. Check the listed guest capacity for each home.

Amenities vary by property and are listed on each detail page. They can include pools, hot tubs, waterfront access, kitchens, Wi-Fi, parking, and workspaces.

The Airbnb listings disclose recurring services where applicable, such as pool and lawn care. Ask before booking if you need additional housekeeping.

We love pets, but unfortunately our properties are not able to accommodate them. Keeping our homes pet-free helps us provide a clean, comfortable environment for all of our guests, including those with allergies and sensitivities. Thank you for understanding.

Paid and confirmed guests receive the exact address and property-specific arrival instructions two days before check-in.